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Shipping & Returns

Shipping & Returns

COOLTURE Return + exchange Policy

EXCHANGE POLICY

Notify Coolture for SIZE EXCHANGES within 7 days of purchase.   

ONCE WORN with CoolPaks, Coolture garments cannot be resold.  This hygene policy is enforced to protect you and all our customers.

If, after consulting our Size Chart. you are still unsure about which size to order, call or email for assistance.


REFUND POLICY
If you are not 100% pleased with your purchase upon receipt, and if the garment has not been worn with activated CoolPaks, we will issue you a refund (minus shipping costs) for your UNWORN cooling vest. Because Coolture is 100% dedicated to providing a premium cooling experience, we hope you will share the reason for your return.

To return or exchange your cooling vest and CoolPaks:

1. Request a Return Authorization by emailing query@coolture.net within 7 days of receipt.

2. We welcome you to use whichever mail service is most convenient for you.

3. Address package to COOLTURE RETURNS, Olmsted Center, 1170 Main Street, Buffalo NY 14209

4. Write the RA NUMBER on the outside of the box.

5. Please indicate the Size you require for your replacement cooling garment.

6. Coolture™ will mail your replacement cooling vest upon receipt of your return package.

 

 

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